🚚 Shipping Information

⚡ Order Processing

We hustle so you don’t have to wait. Most orders are packed and ready to roll within 1–3 business days.

During busy seasons (think holidays or sales), it might take us up to 7 business days. But don’t worry — we’ll keep you posted.

🌍 Delivery Times

Once your order is on the move, here’s when you can expect it:

🇦🇺 Australia: 6–10 business days
🇺🇸 USA: 7–12 business days
🇬🇧 UK: 7–14 business days
🇨🇦 Canada: 7–14 business days
🌎 Everywhere else: 10–18 business days

Heads up: Couriers and customs sometimes throw curveballs — but we’ll always do our best to help smooth things out.

🏡 Address Check

Double-check your shipping details before hitting “Buy Now.” A small typo can send your package on an unexpected holiday.

👉 If you spot a mistake, email us at enquiries@newairahq.com within 24 hours and we’ll fix it up. After that, your order may already be on its way.

⏳ Delays Happen (But We’ve Got Your Back)

From wild weather to courier hiccups, sometimes things take longer than expected. While delays are out of our control, we’ll always support you and keep you updated.

📦 Lost or Stolen Packages

We know it’s frustrating. If your package goes MIA:

1. Reach out to the courier with your tracking number to file a claim.
2. Contact us at enquiries@newairahq.com — we’ll step in and help where we can.

We can’t take responsibility for packages lost or stolen after shipping, but depending on the situation, we’ll look into a replacement.

🔄 Policy Updates

Things change, and so might this page. By shopping with NewAira HQ, you’re agreeing to the most up-to-date version of this shipping policy.

Questions? Need help? Or just excited to tell us your Vitalyzer™ has landed?
📩 Email us at enquiries@newairahq.com — we’d love to hear from you.