Returns and Refunds Policy

NewAira HQ – Refund, Return & Delivery Policy

At NewAira HQ, we’re committed to helping you take control of your breathing, boost your lung strength, and feel more in tune with your body—every single day.

We believe in the impact of our product and want you to give it a fair go. That’s why we offer a 30-Day Money-Back Guarantee, with a few simple guidelines outlined below.

✅ Refund & Return Policy

We recommend using the NewAira Vitalyzer™ for at least 14 consecutive days before considering a return — it’s designed to deliver results with consistent, short daily use.

If after 14 days you’re still not satisfied, you’re eligible to return your product anytime within 30 days of your purchase.

To start a return, please contact our support team at:
📩 enquiries@newairahq.com

To help us process your return quickly, please include:

  • Your order number, or

  • The full name and email address used when you placed the order

💡 Please note: shipping costs (if any) are non-refundable.

🛑 Cancellation Policy

Changed your mind?
You may cancel or make changes to your order within 24 hours of placing it.

After 24 hours, your order may have already entered the processing or shipping phase, and we may not be able to make changes. If cancelled within the 24-hour window, refunds will be processed within 7 business days.

📦 Damaged Items

We take care in packaging your Vitalyzer to arrive in perfect condition. If your item arrives physically damaged or defective, please notify us within 72 hours of delivery.

Send an email to enquiries@newairahq.com with:

  • A clear photo of the damaged item
  • Your order number or email address

We’ll review the issue and, if eligible, ship a replacement at no cost to you.

🔍 Note: damage to outer packaging or boxes is not considered product damage if the device is still fully functional.

🚚 Shipping & Delivery

We work with trusted couriers to ensure timely delivery, but once your order leaves our facility, it’s in the courier’s hands.

NewAira HQ is not responsible for delays, lost items, or customs issues caused by third parties during shipping. If your item is late or missing, please contact your courier directly with your tracking number.

📍 Incorrect Shipping Address

Please double-check your address before checking out.
If you need to change it, you must let us know within 24 hours of placing your order.

If the address is incorrect and not updated in time, we cannot offer a refund or resend.

📄 Policy Updates & Customer Agreement

We may update this Return & Refund Policy at any time. By purchasing from NewAira HQ, you agree to the terms of the most current policy at the time of your order.

If you have any questions at all — product-related, shipping concerns, or simply want to share your results — we’d love to hear from you.
📩 enquiries@newairahq.com